Competency Frameworks

Introduction
Cambridge City Council sets out the behaviours expected in the workplace through competency frameworks applying to all staff.

Behaviours can be thought of as:
“Those abilities and characteristics that mean an individual can perform a job consistently more successfully in more situations and more often. The focus on HOW an individual does things – their attitudes and behaviours – rather than WHAT they do. They are those factors which distinguish the best from the rest, those things that really make a difference.”

A common set of competencies benefits both the organisation and its employees by:
● Having a consistent definition of what is expected
● Communicating the values and culture the organisation wants to embed
● Having a more focussed performance management process
● Helping to identify individual strengths, potential for progression
● Helping to identify learning and development needs, enabling training to be targeted
where it will be most effective.

The competencies set out the expected behaviours. They are used to help:
● Recruit the right people
● Decide on the learning and development staff may need
● Manage performance.

Summary of Competencies
The full competency frameworks are available as a separate document via www.jobsincambs.com The key competency headings are given below under the three levels within our competency framework.

Core Competencies for all staff who are not line managers
● Personal Effectiveness
● Communication
● Customer Service & Support
● Respecting Diversity & Equality
● Motivation & Drive
● Commitment & Accountability
● Team & Partnership Working
● Adaptability & Forward Thinking

Competencies for first line managers
To be used together with the Core Competencies, for staff who have supervisory or line management responsibilities – but are not senior managers.
● Influencing & Negotiating
● Managing People
● Customer Focus
● Delivering Results
● Supporting Change
● Project Management & Procurement
● Developing People & Teams

Competencies for leaders and managers
To be used together with the Core Competencies, for staff who are leaders or senior managers
● Personal Impact and Contribution
● Resiliance
● Communication
● Partnership Working
● Community Engagement and
Customer Focused Service Delivery
● Political Knowledge and Sensitivity
● Managing for Results
● Managing People Performance
● Corporate Focus
● Managing Change
● Managing Information
● Managing Projects and Resources on and Knowledge
● Risk Management and Innovation
● Commissioning and Procurement